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Terms & Conditions

TERMS & CONDITIONS
LEGAL CLAIM
PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY PLACING AN ORDER WITH SQUARE STUDIOS YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT PLACE AN ORDER. SQUARE STUDIOS RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.

PAYMENT METHODS
We accept payment by personal cheque (prepaid on production of proof print) VISA, Mastercard, Switch or delta.
Online payment is via paypal 100% secure online payment method.
DATA PROTECTION
We store and process customer data in accordance with the current legal requirements of the Federal data protection law, the telecommunications laws and the teleservices protection law.
COPYRIGHT AND TRADEMARKS
All material and software Copyright (c) 2003 Square Studios. All rights are reserved worldwide. It is strictly prohibited to redistribute, copy or republish any of the material and software contained on the Square Studios web site or any other forms of communication you receive.You may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed via the Square Studios Service. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner's exclusive rights prohibit the reproduction of any original work. Square Studios policy also states that you cannot use explicit language or pornography on printed materials and merchandise.
CUSTOMER CONTENT
You understand that all information, data, text, photographs, graphics, messages or other materials ("Content") are the sole responsibility of the person from which such Content originated. This means that you, and not Square Studios, are entirely responsible for all Content that you send, upload, post or otherwise transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United Kingdom, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United Kingdom; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of Square Studios or any third party. Square Studios does not control the Content posted by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will Square Studios be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. You understand that you control the privacy of any Content you elect to post. When you place an order with Square Studios, you grant Square Studios the world-wide, royalty free and non-exclusive license to use, reproduce, sublicense, modify, adapt, publish, display and create derivative works from the Content on the Service and on the printed product for the purposes of storing designs or processing print orders. This license exists only for the length of time necessary for Square Studios to complete your order or until we delete the Content from the Service.
You acknowledge that Square Studios does not pre-screen Content, but that Square Studios and its designees shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that Square Studios may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Square Studios, its users and the public.
CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
All artwork or designs and images must be provided in RGB format. Square Studios is not responsible for any colour shift that occurs in conversions from CMYK to RGB colour modes.
All artwork, designs and images must be provided in minimum of 200 PPI and RGB format. Square Studios is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.
COLOUR PROOFING & MATCHING
Square Studios is not liable for colour matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not colour or density. Sqaure Studios will try it's best to match the gradient density of each colour in a duo-tone, Square Studios is not liable for the final appearance of a duo-tone unless the customer orders a colour match proof for that order/job. Application of lamination may effect or change the appearance of the printed colours. Square Studios is not liable for the final colour appearance of a laminated product/s.
ORDER APPROVAL
Customer is fully responsible for final proof and layout approval prior to the printing process. SQUARE STUDIOS is NOT LIABLE for errors in a final product caused by any of the following reasons:
• Misspelling Errors
• Punctuation Errors
• Grammar Errors
• Graphics Orientation or Placement
• Incorrect Fonts Usage
• Wrong Die cuts or slits
• Incorrect or Missing Folds
• Finished Product Size

INDEMNITY
You agree to indemnify and hold Square Studios, and its subsidiaries, affiliates, officers, agents, co-branders, print vendors, business partners, employees, successors or assigns harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Content you submit, post to or transmit through the Service, your use of the Service, your connection to the Service, your violation of the terms of service, or your violation of the rights of a third party.
ORDER CANCELLATION
Square Studios will be happy to help you cancel your order prior to printing/shipping. However, if your ordered item is en route or already delivered, we are unable to cancel your order. However, orders may be eligible for cancellation upon request via email or phone. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. Here is a brief overview of the stages of an order within our system:1) Orders are placed on-line, by phone and verified at time of order.
2) Orders are sent to our graphic department and re-designed for printing purposes only.
3) Orders are sent to the printer to start the printing process
4) Orders are Stretched, treated and finished by Square Studios.
5) Orders are packed and sent to client.
All orders are cancelable between stages 1 and 2. If an order is cancelled in stage 1, you will be charged £5.00 plus 5% of the total amount to cover payment processing, bank charges and handling fee. But, if the order is cancelled in stage 2, 15% of the total order amount is deducted as cancellation fees to cover our design department's charges. After an order enters stage 3, we can still try to cancel the order but we cannot guarantee the success. However, if the order is still in stage 3, and the user wants to have it cancelled, 50% of the total order amount is deducted to cover expenses. Once an order reaches stage 4 or 5, that order cannot be cancelled.
RETURNS AND REFUNDS
Since each order is unique to customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order.
Re-Prints
Customer must notify Square Studios within 7 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive replacement Customer must return 99% of the received product within 30 days (on their own expense) from the time when the ordered product delivery was taken.
All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason. No Exceptions.
ORDER SHIPPING AND DELIVERY
Square Studios offer following shipping options when placing an order. Shipping options may vary on each product. If the item is not by our courier then we despatch all our goods through Parcel Force and Standard Parcels. Square Studios will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall Square Studios be liable for any consequential or damages resulting from any delay in shipment or delivery. All Square Studios customers agree not to hold Square Studios liable for delays in shipments caused by weather conditions, shipping company delays or any other circumstances beyond Square Studios direct control. Square Studios shipment and delivery dates are calculated based upon estimates provided by our suppliers and recent order history.
Square Studios will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.

 

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